Personal Information Provided by You
Blink collects your personally identifiable information (“PII”) through the Blink Services when you choose to provide such information, such as when registering to become a Blink member so that you may receive information and updates regarding the Blink Services. PII can include your name, prescription and over-the-counter medications, address, telephone number, e-mail address, Social Security number, date of birth, insurance carrier, pharmacy, and physician.
Blink’s Collection of Your Publicly Available Personal Information
In order to better provide the suite of Blink Services to assist you in managing your healthcare, Blink may request publicly available personal information about you that is maintained by the consumer data companies Acxiom and/or LexisNexis or other similar services. This publicly available personal information is used by Blink to verify your identity in online transactions and to aid in tailoring the Blink Services to your needs.
Blink’s Use of Personal Information
Providing the Blink Services. Blink will use your PII only to address your requests for information, products or services or in connection with providing you the Blink Services. Specifically, Blink will use your PII to provide the following Blink Services: (i) obtaining your medical information, including protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act (“HIPAA”), from your physicians, pharmacies, insurance providers and pharmacy benefit managers (collectively, “Healthcare Providers”), (ii) finding lower prices for your healthcare, (iii) negotiating on your behalf with manufacturers and service providers to lower your healthcare expenses, (iv) finding coupons and discounts that may reduce the cost to you of your healthcare, (v) scheduling physician and telemedicine appointments, (vi) assisting you in submitting claims for medical services to your insurer, (vii) arranging for expedited pickup of your prescription drugs using delivery services, (viii) contacting physicians, PBMs, insurance companies, pharmacies and other healthcare providers on your behalf to request medical and insurance coverage information necessary to provide Blink’s services, and (ix) creating other seamless, tailored healthcare experiences.
Assisting You in Managing Your Healthcare. Blink may use your PII to assist you in managing your healthcare, including prescriptions and doctor appointments. To do so, Blink may contact you by phone, email or text to (i) find out if you wish to request a prescription refill, (ii) remind you to request a prescription refill, (iii) confirm that a refill request has been submitted, (iv) ask if you wish to transfer a prescription to a different pharmacy, or (v) provide other healthcare services.
Marketing by Blink. Blink may also use your PII to deliver advertisements and marketing communications to you that we believe may be of interest. These advertisements and marketing communications will be delivered solely by Blink. Marketing communications that you receive from Blink may include (i) advertisements for the Blink Services, (ii) advertisements for prescription drugs, (iii) advertisements for telemedicine services providers, and (iv) advertisements for other healthcare services.
Disclosure of Personal Information
Disclosures Related to Providing the Blink Services
You acknowledge that any and all information that you provide to Blink may be disclosed to Healthcare Providers in order to provide the Blink Services. For example, Blink may share your PII with a physician for purposes of scheduling a physician or telemedicine appointment. Blink is not responsible for protecting the privacy of your information when it is in the possession of a Healthcare Provider.
Disclosures to Third Parties Assisting In Our Operations. Blink may share your PII under confidentiality agreements with other companies that work with, or on behalf of, Blink to provide products and services. These companies may use your PII to assist Blink in its operations. However, these companies do not have any independent right to share this information.
Disclosures Under Special Circumstances. We may provide information about you to respond to subpoenas, court orders, legal process or governmental regulations, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Automatically Collected Information and Anonymous Information
Each time a visitor uses the Blink Services, Blink collects some information to improve the overall quality of the visitor’s online experience.
Aggregated Data. Blink collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor's activity into Blink’s analysis of general traffic-flow on the Websites. To these ends, Blink may merge information about you into aggregated group data. In some cases, Blink may remove personal identifiers from PII and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Blink’s affiliates, business partners, service providers and/or vendors; if it does so, Blink will not disclose your individual identity.
Web Server Logs and IP Addresses. An Internet Protocol (“IP”) address is a number that automatically identifies the computer/machine you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Blink may use IP addresses to conduct analyses and performance reviews and to administer the Blink Services.
Blink understands that storing our data in a secure manner is essential. Blink stores PII and other data using industry standard physical, technical and administrative safeguards to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction or modification. Although Blink is neither a covered entity nor a business associate subject to HIPAA legal requirements, Blink has implemented data security measures that are consistent with the standards of the HIPAA security regulations. Please note, however, that while Blink has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to or from the Blink Services or via e-mail cannot be guaranteed.
Your Role in Protecting Your Privacy
Response to “Do Not Track” Signals
Some Internet browsers include the ability to transmit “Do Not Track” signals. Since uniform standards for “Do Not Track” signals have not yet been adopted, Blink does not process or respond to “Do Not Track” signals.
Children's Privacy Protection
Under Age 13
Blink understands the importance of protecting children's privacy in the interactive online world. The Blink Services, including the Websites and the Mobile App, are not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13. No one under the age of 13 should submit any PII to Blink, a Website and/or the Mobile App.
Under Age 18
Minors under 18 years of age may have the PII that they have provided to Blink through the Blink Services, including a Website or the Mobile App, deleted by sending an email to [email protected] requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
At certain locations on a Website or the Mobile App where information about you may be requested, you are offered the opportunity to opt-out of receiving communications from Blink. You may also review and request changes to your PII that Blink has collected, including the removal of your PII from Blink’s databases in order to prevent receipt of future communications or to halt receipt of the Blink Services, using any of the following options:
You can send your request via e-mail to: [email protected]
You can mail your request to the following postal address:
Blink Health LLC "BLINK"
305 West Broadway
New York, NY 10013